Shared conversation view
Authorized users see inbound Instagram conversations for the client account they are permitted to manage.
Client Messaging · Instagram Professional Accounts
Instagram conversations, organized for the team behind the account.
Scaling With Social provides contracted clients with a private shared inbox for inbound Instagram direct messages. Clients authorize their own professional accounts, and authorized users can review conversations, view supported attachments, and send manual replies while Meta’s permitted reply window is open.
Instagram conversations
Inbound
01Client-authorized
02Inbound conversations
03Manual replies
04Account-separated access
What it does
A focused inbox for the conversations clients already receive.
The service is limited to customer-conversation work. It is not an unsolicited outreach, advertising, or social-publishing tool.
Message attachments
Supported images, videos, and shared Instagram media can be reviewed alongside the conversation.
Manual replies
A person writes and sends each response. The service does not initiate unsolicited direct messages.
Reply-window guardrails
The inbox shows reply eligibility and prevents replies when Meta no longer permits them.
How it works
The client stays in control of the connection.
Authorize
An authorized client representative signs in with Meta and selects the Instagram professional account they want to connect.
Receive
Messages initiated by Instagram users appear in that client’s private workspace, separated from every other client.
Respond
An authorized user reviews the conversation and manually replies when Meta’s response window allows it.
Disconnect
The client may revoke authorization or request disconnection and deletion in accordance with our Privacy Policy.
Clear boundaries
Built for support, not unsolicited outreach.
- Professional accounts are connected by an authorized client representative.
- Messages are shown only to authorized users working with that client.
- Replies are manual and limited to conversations initiated by the Instagram user.
- The service does not request ad data, insights, comments, or Instagram publishing access.
Data use & provider
Purpose-limited and client-authorized.
Instagram account and conversation information is used only to provide, secure, maintain, and support the client-requested conversation service. Scaling With Social does not sell this information or use it for advertising.
Scaling With Social is operated by HDN Enterprises LLC. Questions about the service, authorization, privacy, or deletion may be sent to team@scalingwithsocial.com.
Contracted client access
Bring inbound Instagram conversations into the client workflow.
team@scalingwithsocial.com
Access is provided to authorized Scaling With Social clients and team members.